ds333 Privacy Policy —
Your information is our responsibility

ds333 ("we", "us", or "platform") is a trusted online gaming and betting service in Bangladesh. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy ("Policy") describes what information we collect when you use ds333's website, mobile app, or any other service, how that information is used, and how it is kept secure.

This Policy should be read together with ds333's Terms and Conditions. By using our services, you are considered to have accepted the terms described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

What Information We Collect

ds333 collects two types of information: (a) information you provide directly to us, and (b) information collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address and country
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Documents uploaded during registration or the KYC verification process
• Any information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identity (Device ID)
• Browser type, version, and operating system
• Duration of website visits, browsing patterns across pages, and information about links clicked
• Information obtained from cookies and similar tracking technologies
• Login times, transaction history, and gaming activity logs
• Referral source — how you arrived at ds333

Purpose of Using Information

ds333 uses your information only for legitimate and specific purposes. We never process your personal information unnecessarily.

• Account management: For your registration, identity verification (KYC), and account security.
• Transaction processing: To complete deposits and withdrawals and to maintain records of financial transactions.
• Customer service: To resolve your issues, answer questions, and provide live chat support.
• Security and fraud prevention: To prevent unauthorized access, scams, and money laundering.
• Service improvement: To improve platform functionality and user experience.
• Marketing communications: To provide relevant offers and promotional information, subject to your consent.
• Legal compliance: To meet applicable laws, regulations, and regulatory requirements.
• Responsible gaming: To monitor the risk of gaming addiction and provide necessary support.

Information Sharing and Disclosure

ds333 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Authorized Service Providers

We engage trusted third parties for payment processing, identity verification, fraud detection, and managing technical infrastructure. These providers may only use information in accordance with our instructions and are bound by a confidentiality agreement.

3.2 Legal Obligations

In the event of a court order, a lawful request from a law enforcement agency, or a legal obligation, we may be required to disclose necessary information. In such cases, we will disclose only the minimum information required.

3.3 Business Changes

In the event of a merger, acquisition, or restructuring of ds333, your information may be transferred to the new entity. In that case, we will notify you in advance.

Cookies and Tracking Technologies

The ds333 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Necessary to maintain login sessions and ensure core platform functionality.
• Performance cookies: To analyze which parts of the website are used most and to improve services.
• Functionality cookies: To remember your preferences (such as language or theme) and provide a personalized experience.
• Marketing cookies: To display relevant ads based on your interests — there is an option to turn this off.

You can turn off cookies other than essential cookies by changing your browser settings. However, this may limit some features of the platform.

Data Security Measures

ds333 applies industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): Two-factor authentication is used to add an extra layer of security to your account.
• Secure data storage: Your sensitive information is stored in encrypted form on secured servers.
• Access control: Only authorized staff may access your information within the necessary limits.
• Regular security testing: Our systems undergo regular security audits and vulnerability assessments.
• Firewall and intrusion detection: Advanced firewall systems and real-time intrusion detection are kept active.

Although we strive to ensure the highest level of protection, transmitting information over the internet is not entirely without risk. In the event of a system breach, we will notify affected users as quickly as possible.

Data Retention Period

ds333 retains your personal information only for as long as necessary. The retention period is determined on the following basis:

• Active accounts: Related information will be retained for as long as your account remains active.
• Inactive accounts: If an account has not been used for an extended period, we will reach out before taking any necessary action.
• Financial transaction records: Retained for a specified period after account closure in accordance with legal and regulatory requirements.
• KYC documents: Identity verification documents are retained in accordance with legal obligations.
• Marketing data: Deleted immediately upon withdrawal of your consent.

Your Rights

As a user of the ds333 platform, you have the following rights regarding your information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information contains any errors, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to restrict processing: In specific cases, you may request that the processing of your information be restricted.
• Right to data portability: The right to receive your information in a structured and readable format.
• Right to withdraw consent: You may withdraw your consent at any time for marketing communications or cookies.
• Right to lodge a complaint: If you have any concerns about the protection of your information, you may contact us.

To exercise any of the rights listed above, email [email protected] or contact us via our 24/7 live chat. We will endeavor to respond to your request within 30 business days.

Minors and Age Verification

ds333's services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors or provide services to them.

All users are required to go through age verification during the registration process. If anyone registers using false information, their account will be closed immediately and all related transactions will be considered void.

If we become aware that a minor has registered on our platform, we will immediately delete their information and close the account.

Third-Party Links

The ds333 platform is integrated with certain third-party payment services — such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies that are beyond our control.

When you are redirected to a third-party platform during payment processing, that platform's privacy policy will apply. We recommend that you read the privacy policies of these services.

Changes to the Policy

ds333 may update this Privacy Policy from time to time. For any significant changes, we will:

• Display a prominent notice on the website
• Send a notification to your registered email
• Display the date of the latest update at the top of this page

If you continue to use ds333 after a policy change, you will be considered to have accepted the new policy. If you disagree with the changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team.

For proper verification of your privacy-related request, please contact us from your registered email and include the necessary information to identify your account.